Commission terms
Commission is charged only on rent actually collected and cleared. No commission is due on months when the property is vacant or the tenant has not paid. Commission appears as a separate line in the monthly owner report.
02 / Administration
Three workstreams sit inside the base fee. Each one leaves a written record you can inspect: a message log, a ticket trail, a monthly statement.
We are the first point of contact for the tenant. Every inbound message is answered and logged with a timestamp, the channel it arrived on, and the action taken.
A fault becomes a numbered ticket, not a phone call that disappears. The ticket keeps its state until the repair is closed and recorded.
The monthly statement is the deliverable. It reports activity that happened, with dates, not a forecast of what should happen.
Work outside this list is never assumed. Read the stated exclusions and the complete fee schedule before you commit.
Stated in the agreement, not buried in a footnote.
Our mandate covers tenant communication, maintenance coordination and rental reporting. The four activities below sit outside it and are handled by you, by licensed specialists, or under a separate written addendum. When a request lands here, we say so in writing and log the referral.
We do not advertise vacant units, run viewings, screen applicants or sign new tenancy agreements. We take over once a signed agreement exists in your name.
We send reminders, document each one with a timestamp and report arrears to you. Recovery proceedings, court filings and enforcement action are not part of the service.
We prepare the maintenance and communication record you may need, but we do not act as your legal counsel, draft contracts or appear on your behalf before any authority.
Messages are handled inside the working window set out in your agreement. There is no night or weekend dispatch line; genuine emergencies go to the contractors you list in the onboarding file.
Anything adjacent to these four can be scoped as a separate written addendum. The complete fee structure sits in the fees breakdown, and scope questions go through the contact form.
03 / Ticket process
Every maintenance ticket carries a number, a timestamp and a status. Where money is committed, it also carries your written decision before anyone is dispatched.
Lifecycle
Six states, three approval points. Nothing is ordered on your behalf without a logged instruction.
A tenant message, your own note or an inspection finding arrives by phone, email or the tenant portal and receives a ticket number with a timestamp in Kyiv time.
A contractor quote or in-house estimate is attached to the ticket, with parts and labour separated and photographs of the fault kept on file.
Above the threshold you receive the estimate with a reply deadline and choose approve, decline or defer. Below the threshold we proceed and record the decision on the ticket.
Access is arranged with the tenant, the visit is booked, and the contractor name with the arrival window is sent to both parties in writing.
Completion is checked, the tenant confirms the fault is cleared, and the invoice is matched line by line against the estimate you approved.
The ticket is archived as resolved with dates, contractor and cost, and the expense appears as a named line in that month's rental reporting.
Your approval points
05 / FEES
Every charge we apply is listed below. If a cost is not in this table, we do not bill it without your written approval first.
| Item | Basis | Amount |
|---|---|---|
| Monthly administration | Per property, per month | 1,800 UAH |
| Commission on rent | Rent actually collected and cleared | 8% |
| Onboarding and file setup | One-time, per property | 2,500 UAH |
| Maintenance coordination | Included in monthly administration | 0 UAH |
| Contractor works | At cost, receipt attached to report | At cost |
| Owner approval threshold | Per repair, before written approval is required | 3,000 UAH |
| Monthly owner report | Issued by the 5th business day | 0 UAH |
| Net disbursement | Within 5 business days of rent clearing | 0 UAH |
Commission is charged only on rent actually collected and cleared. No commission is due on months when the property is vacant or the tenant has not paid. Commission appears as a separate line in the monthly owner report.
Net disbursement is sent to the owner's nominated account within 5 business days of rent clearing. Owner-approved contractor invoices are deducted at cost, with the receipt attached to the report.
Either party may end the agreement with 30 days written notice. Fees already incurred, including approved contractor works, remain payable. We hand over the tenant file and full communication log at the end of the notice period.
Questions about a line item? Send the item reference to our team.