Terms of Service
These terms govern the rental administration services provided by PE xandruw.com and your use of xandruw.com. They apply before any contract is concluded.
1. Service provider
PE xandruw.com, EDRPOU registration code 56394947, Business Center Gulliver, 1A Sportyvna Square, Kyiv, 01001, Ukraine. Email: contact@xandruw.com. Phone: +380 678 002 3858. Managing Director: Julia Anderson. Service and licence details are published here before contracting, per Law of Ukraine 'On Electronic Commerce' No. 675-VIII of 3 September 2015.
2. Scope of services
We administer rentals for owners: listing preparation, tenant selection support, rent collection coordination, documents and reporting. We act as administrator, not as a party to the lease unless agreed in writing. Maintenance coordination is limited to arranging owner-approved contractors; their work is not guaranteed.
3. Fees and payment
Fees, calculation basis, invoicing period, duration and termination are set in the individual agreement and quotation before contracting. Invoices are payable by the stated date; late payment may pause services. Pre-contract information and consumer rights follow Law of Ukraine 'On Consumer Protection' No. 3153-IX of 10 June 2023.
4. Owner responsibilities
Owners confirm lawful title or authority to let the property, provide accurate data, insure it, meet tax duties and approve spending limits. Owners must not request unlawful acts or unsubstantiated claims; advertising must be accurate and substantiated per Law of Ukraine 'On Advertising' No. 270/96-VR of 3 July 1996.
5. Tenant communication and maintenance
We may communicate with tenants within the agreed scope. Emergency action may be taken where delay risks damage or safety. Owners receive only the personal data necessary for administration.
6. Website use
Do not misuse the website, attempt unauthorised access, scrape content or submit false information. Content is informational and is not an offer unless expressly stated.
7. Personal data and cookies
Personal data is processed on the legal bases described in our privacy policy under Law of Ukraine 'On Personal Data Protection' No. 3994-IX of 6 June 2024. Non-essential cookies and trackers require prior consent, withdrawable at any time, under Law of Ukraine 'On Electronic Communications' No. 1089-IX of 16 December 2020.
8. Complaints and disputes
Contact contact@xandruw.com or +380 678 002 3858; we reply within 10 business days. Consumers may use out-of-court dispute resolution under Law of Ukraine 'On Consumer Protection' No. 3153-IX of 10 June 2023.